Cancellation Polices | Shannon Scott Tours

Shannon Scott Tours is a specialty product offering the highest quality story & personalized private and public tours and events possible. The refund policies reflect this fact, even if we understand life’s mishaps. In general, tours are “Rain or Shine,” and go out with little exception. Shannon Scott reserves the right to cancel or change the time of your event if there is something happening at a destination that places the success of the event in conflict like funerals, weddings, war memorial ceremonies or severe weather.

PUBLIC OR GENERAL BONAVENTURE DAYTIME TOURS:

Cancellations & Refunds Fall Under The Following Ticket Template:

1-4* Persons = 24 Hours Notice Required

5-10* Persons = 48 Hours Notice Required

11 & Up = Group Tour Policies Apply

*For 10 or fewer tickets — when you are outside of the cancellation window — we do permit future use or rescheduling for a future tour, or your tickets are “Good Until Redeemed.” Tickets may also be gifted or used by friends or family using the original reservation name. While it is rather easy to “re-book,” generally, please bear in mind that for “rebooking” tickets, as these are defined, a tour must already be on the books for rebooking purposes, and a tour cannot be created around your unused or original tickets.

PRIVATE DAYTIME TOURS:

Due to strict fees, rules and other protocols respective to The City of Savannah Cemetery Department, our cancellation policies are commensurate or reflective. Additionally, as Shannon Scott’s yearly calendar of presentations and demonstrations take him outside Savannah, his schedule is often modified to fit the client tour experience with him, thus the cancellation policy is commensurate.

General Policies:

A. 25% of the purchase is considered non-refundable at all times

B. No cancellations are permitted 5 Days prior to the scheduled tour date (no refund)

Shannon Scott will generally conduct private tours, himself, unless other arrangements have been discussed, beforehand, between himself and the client. Although extremely rare, if a life event occurs that prevents Shannon Scott from fulfilling his obligation, a secondary guide will be offered but in no way guarantees a refund of any kind. However, this may result in a price reduction, only if other costs — such as transportation and payment of that guide — are not affected. Or, a makeup tour credit will be offered.

PUBLIC BONAVENTURE AFTER HOURS:

ALL SALES FINAL. Due to the difficulty in opening an antique cemetery after city government hours and government fees required to operate after hours, we cannot offer refunds, and in rare circumstances, we reserve the right to cancel due to funerals, memorial services or weather. If in those rare instances of cancellation due to weather, we may refund you relative to the weather event. Otherwise, your tickets will be good for future “After Hours” or daytime tour equivalents for yourselves and/or family and friends who choose to use your existing tickets. We may also offer “Make-up Tours” within the same day or weekend, per allowable circumstances. Clients are also still entitled to Official Tour Poster and any other souvenirs that may be offered, per respective event. If you cannot make the tour for any reason, you may reschedule, but we advise daytime tours are easier to apply original tickets to vs. “After Hours,” which can fluctuate and is more seasonal.

PRIVATE BONAVENTURE AFTER HOURS:

Special fees and arrangements are made in advance of this event to secure the cemetery, so our policy has reflecting restrictions. At times, there may be circumstances “Beyond Our Control,” in regards to closings of the cemetery by The City of Savannah, due to repairs, memorials or other unforeseen circumstances. In the case of said closures beyond our control, the tour event can be rescheduled but not refunded. Within general tour transaction totals, there is what we consider “The Deposit” (33% of Total), which is non-refundable. Any cancellation occurring 7 Days or less, before the tour, is entirely non-refundable.

PRIVATE LARGE GROUP TOURS (DAY OR EVENING) GROUP TOUR POLICY

*GROUP CANCELLATION POLICIES — If you cancel more than 48 hours before your scheduled event, a fee of $30.00 will be charged for each participant. If you cancel within 48 hours of your scheduled trip departure, no refund fees will be provided. Individuals within groups or group “No Shows” are responsible for 100% of the trip fees. Generally, Private Group Tour Arrangements & Cancellation Notes are noted in invoices and ticket confirmations of said events. Please refer to them.